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FAQS

FAQ
Can we get support if we have our own market position?
Please provide your detailed information on your market demand firstly. Discussion and helpful suggestion will be proposed to find the best solution for you.
How long does it take to get the sample?
Normally it would take 7-10 working days to prepare the sample for existing items; And for any new coming items, it depends on the mold situation.
How do I purchase your goods?
Please email us to contact@murenking.com or call us via 0086-755-23429533 to talk about the details you need.
What's the International Harmonized System(HS) codes of your products?
The HS code for our stand mixers is 8509409000.
What are Muren's shipping term?
Our standard terms is FOB Shenzhen, while Ex Works, CFR, CIF are also available.
Does Muren accept SKD or CKD orders?
Yes, Very welcome to discuss the SKD or CKD orders with our sales team.
How to Pack The Goods?
Normally the product unit will be packed with PE bag + polyfoam + gift box + master carton if required.
How to Transport?
Transport by sea is a common mode of transportation. Sometimes by train is also available. If urgent, like sample, it can be sent by air(express).
Is There A Free Spare Parts Available?
Yes, 1% F.O.C vulnerable parts against order quantity will be shipped out along with container.
What Is The Monthly Capacity Of Your Production Line?
62,400pcs of stand mixer.
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