FAQ
Are you a factory or trading company?
We are 100% a real and professional manufacturer of stand mixers for more than 15 years in China.
Where is your factory located? Do you have a showroom there?
Our factory is located in Dongguan city. Welcome to visit our factory. Yes, we have our own showroom at our factory.
What is the material of products?
Some of our product is made of ABS plastic housing, and some of them are made of Aluminum Die-casting housing
How can I get some samples?
We are happy to make sample for you to check the quality.
What is the trade term?
Usually, the trade term is FOB Shenzhen, China.
Could you supply OEM service?
Yes, we could supply OEM service. We have a strong development team for OEM service.
How does your factory do regarding quality control?
Quality is priority. We always attach great importance to quality controlling from the very beginning to the very end. We control the quality of materials,and then test the products in the processing,and every production line have a QC for inspection.
What’s the material of beaters?
The wire whipper is made of stainless steel, while the flat beater and dough hook are made of aluminum alloy.
Does the beaters are dishwasher safe?
Normally the wire whipper is dishwasher safe, while flat beater and dough hook can not be put in dishwasher only if they are with non-stick coating on it such as Teflon.
What is your MOQ?
Normally the MOQ is 1*20’GP per item per color, the specific quantity is depends on different model.
Do you have any stock to retail?
We only make customization based on customer’s special requirements and there is no stock.
How long is the lead time?
The lead time for order of item with plastic housing is around 40-45 days, and for die-casting housing items is around 50-55 days.
What’s your warranty policy?
1)We offer 1 year warranty for all of our stand mixers. 2)1% F.O.C vulnerable parts against order quantity along with container.
What is your payment term?
We mainly request LC at sight or TT payment, TT 30% deposit to confirm order and balance before shipment. Paypal is acceptable for sample order.
How many types kitchen appliance do you produce?
Our factory mainly produces stand mixers with different bowl capacity and different housing material.
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